An automated booking system was implemented using PHP cron jobs. Customers can book appointments on a calendar, which only shows booked slots. This has streamlined the booking process and improved customer experience.
The system was set up to send SMS reminders to customers 1 day before their booking, and 14 and 7 days before their service expires. This was achieved using Twilio. The reminders have significantly reduced no-shows and ensured timely renewals of services.
The automation of the booking process and customer reminders has freed up a significant amount of time for the client, allowing them to focus on other important aspects of their business.
A comprehensive customer management system was implemented. This system keeps track of all customer interactions, bookings, and service expiry dates. It has improved the efficiency of managing customer relationships and has led to improved customer satisfaction.